Nov 24, 2020
You would not think an operations management book would be so critical to the success of a creative business. After all creative businesses do not produce widgets. Process is process though and if you are not appreciating bottlenecks and motion, you will likely invest in the wrong solution. Enter Herbie and the cub...
Nov 17, 2020
Great clients are made not born. The better you define your process and what is expected of them and your creative business, the better the experience will be for everyone. That said, there are three overarching characteristics that help define clients and allow for true alignment: Motion In Fear, Resolute Decision...
Nov 10, 2020
We all might say that we want to make real change, but the inertia to change is real. We hope that yesterday will carry us forward and doubling down on the old will prevail against the new. Let's talk about solar lamps in rural India, the Phoenix and the outliers of success.
Link to Sound File for...
Nov 3, 2020
Creative business is built on the microscopic. For so many creative businesses, the very idea of serving more than 500 customers in a year is silly. Most are built on less than 50. And yet we speak in platitudes and generalities not radical authenticity. We do it because we have framed the conversation in terms of fear...